Tag Archives: USAA

LexisNexis Sure Does Perplex Us … Me

My last blog was about the egregious customer service received from USAA after being a loyal customer for 25 years. When I changed auto insurance from USAA to Geico, along with my new policy was a cover letter about the Fair Credit Reporting Act, indicating I … Continue reading

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Filed under Customer Service, Human Behavior, Insurance

Bye Bye USAA – Why I am Now Cruising with the Gecko at Geico

This is a saga that began 25 years ago when my dad told me that USAA was the absolute best auto insurer around and very exclusive. We were living in Chicago at the time and had just acquired our first car … Continue reading

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Filed under Customer Service, Human Behavior, Insurance