Tag Archives: Customer Service

Goodwill Hunting Uncovers Bad Will Greed

Back in March, when I ventured into my local Goodwill store, I was astonished to see a crappy, framed reproduction of some lesser Impressionist painter on very cheap, warped cardboard for $199.99. What made this even more egregious is that … Continue reading


Filed under Human Behavior, Shopping, Thrift and Resale Stores

LexisNexis Sure Does Perplex Us … Me

My last blog was about the egregious customer service received from USAA after being a loyal customer for 25 years. When I changed auto insurance from USAA to Geico, along with my new policy was a cover letter about the Fair Credit Reporting Act, indicating I … Continue reading

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Filed under Customer Service, Human Behavior, Insurance

CVS Pharmacies Not All Created Equal – Some Give New Meaning to the CVS Acronym

When CVS Pharmacy first opened in metro Chicago, I was impressed with the selection and prices. They were certainly competitive with Walgreens and Jewel-Osco, but in the last few years this chain has slid downhill at a rapid pace. Of course … Continue reading

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Filed under Advertising, Human Behavior, Shopping

This Grouch was Singing the Windy City Weekend Shopping Blues

Boy did this past weekend spawn my inner grouch shopping blues. Bad experiences all the way around with clerks who didn’t know the first thing about customer service. Let’s start with our visit to Hobby Lobby on Saturday morning. I buy … Continue reading

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Filed under Human Behavior, Shopping