Goodwill Hunting Uncovers Bad Will Greed

Back in March, when I ventured into my local Goodwill store, I was astonished to see a crappy, framed reproduction of some lesser Impressionist painter on very cheap, warped cardboard for $199.99. What made this even more egregious is that the back of this monstrosity still bore the $4.00 garage…

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LexisNexis Sure Does Perplex Us … Me

My last blog was about the egregious customer service received from USAA after being a loyal customer for 25 years. When I changed auto insurance from USAA to Geico, along with my new policy was a cover letter about the Fair Credit Reporting Act, indicating I had received a higher price based on the claims loss…

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CVS Pharmacies Not All Created Equal – Some Give New Meaning to the CVS Acronym

When CVS Pharmacy first opened in metro Chicago, I was impressed with the selection and prices. They were certainly competitive with Walgreens and Jewel-Osco, but in the last few years this chain has slid downhill at a rapid pace. Of course some locations are better than others – I went to…

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This Grouch was Singing the Windy City Weekend Shopping Blues

Boy did this past weekend spawn my inner grouch shopping blues. Bad experiences all the way around with clerks who didn’t know the first thing about customer service. Let’s start with our visit to Hobby Lobby on Saturday morning. I buy art supplies there because with the 40% off coupon, they…

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