Category Archives: Customer Service

When Being Honest Is Not Worth the Steep Price – Obamacare!

When I first signed up for health insurance under the Patient Protection and Affordable Care Act – aka Obamacare, like many other people, I experienced glitches including outages. Based on my income, I supposedly qualified for Medicaid, which turned out … Continue reading

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Filed under Customer Service, Health and Medicine, Insurance, Politics, Uncategorized

The Peculiar Paradox of the US Post Office

I never would have guessed when I bought postage online and chose to receive tracking at USPS.com that they would be so anal – this is the polar opposite of the service I receive at my local post offices. At … Continue reading

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Filed under Customer Service, Human Behavior

LexisNexis Sure Does Perplex Us … Me

My last blog was about the egregious customer service received from USAA after being a loyal customer for 25 years. When I changed auto insurance from USAA to Geico, along with my new policy was a cover letter about the Fair Credit Reporting Act, indicating I … Continue reading

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Filed under Customer Service, Human Behavior, Insurance

Bye Bye USAA – Why I am Now Cruising with the Gecko at Geico

This is a saga that began 25 years ago when my dad told me that USAA was the absolute best auto insurer around and very exclusive. We were living in Chicago at the time and had just acquired our first car … Continue reading

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Filed under Customer Service, Human Behavior, Insurance